State Farm® Insurance Agent Josh Minore
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ofe f
November 21, 2024
"I’ve been with this agency since August 2022, and my experience has been nothing short of a nightmare. While they initially offered me great policies and discounts, the lack of communication and accountability from Jose and Alison quickly became apparent. The real trouble started when I had an issue with my first car insurance policy. It was resolved after a month or two, but then things got worse. In May 2024, my car’s motor went out, and I called to cancel the policy. Jose advised me to “freeze” the policy, as I mentioned I planned on buying a new car eventually, so I trusted his advice. Fast forward to July 2024, I bought a new car and called for an adjustment. Jose assured me there would be no extra fees—just the usual monthly payment. Then, in August 2024, I received a surprise $480 charge. Jose and Alison couldn't explain where or why this bill came from. I repeatedly asked for clarification, but instead of help, I was given vague answers and outright lies, like being told by Alison that "billing only works once a month" when I reached out, and Jose simply said, “I’m just reading what I have on my screen” for months and kept saying it was an overdue payment but would never explain how could I be overdue on a payment when I’ve always paid my bill on time or even early and would proceed to just keep saying the same thing. They will NEVER call you back, email you back or even text you back even if you ask them too every time you make contact. After three months of frustration, I reached out to customer care, who connected me with my new agency and SAP department. It turns out that Jose and Alison had suspended my policy in May but on June 3rd someone decided that I still had a car that I didn’t have and proceed the billing instead of doing their job and suspending the policy for that month causing the system to bill me. Now, my new agency is cleaning up their mess all within a week before my insurance was scheduled to be cancelled so I had make a extra payment of $160 because Alison & Jose decided to spilt that $480 charge into 3 payments due to a hurricane that happened in SEPTEMBER 2024 that didn’t even effect me so this was even more confusing. I only spoke to Josh once and he was very nice, nothing towards him. He tried to understand my situation but then again the whole thing is a mess. I cannot recommend this agency due to their lack of professionalism, transparency, and accountability. What should have been a straightforward experience of asking me for my bill of sale in MAY turned into a long, stressful ordeal for August-November for me. Do yourself a favor and avoid this place. P.S why could you guys never fix my legal name? That should be the easiest and most important part of my policy."
Allison Stoots
November 5, 2024
"Love this office! Everyone is always so friendly and helpful!!"
"Thanks Allison! We are here to help and appreciate the review!"
Ashley Anderson
October 16, 2024
"Great office, super knowledgeable staff!"
"Thanks for the review Ashley! We enjoy helping so let us know if we can do anything for you. "
N A M E _
October 8, 2024
"This office has the worst staffing/customer service and professionalism."
"I appreciate any review but am having a hard time identifying you as a customer. My team is experienced and I stand behind them. When mistakes are made, I try hard to rectify them. I am always willing to discuss an issue you may have. Please call, email, text or come in and see me so we can clarify the issue. Thank you. "
TeTe Russ
September 13, 2024
"I love Josh Minore State Farm, everyone is very professional and kind. Great atmosphere, insurance rates are outstanding . Keep up the work guys!! I would refer your company to all my family and friends."
"Thank you for the wonderful review and for recommending us to others! We strive to provide you with the customer care that you deserve! We are honored to have earned your business and we look forward to helping you with your insurance needs for years to come!"
Michael Boyd
July 3, 2024
"Customer service has just went to the waste side."
Hannah Anderson
June 24, 2024
"Wonderful and professional staff! My calls are always answered promptly and this team is very insightful"
"Thanks Hannah! It means a lot to us that we are here for you and can help! "
Pamela Metzger
April 19, 2024
"Josh and his entire office staff are always professional, efficient, knowledgeable and kind. The phone is always answered, help is always available, and customer satisfaction is always first and foremost with this State Farm office. You couldn’t find a better agent, staff or company!"
"Thanks for such a great review Pamela! We strive for excellent service everyday. People like you make it easy! "
Gregory Gatling
December 11, 2023
"Great place to do business with"
"Thank you sir! I appreciate the review. "
Gail Henico
December 1, 2023
"Allison made the switch to Josh’s office super easy and painless. I was greeted with extreme kindness the first time I entered the office and I couldn’t have asked for a better experience or team to assist with all my insurance needs."
"Thanks Gail! We have enjoyed getting to know you and helping out! "
Karen Ramos
November 27, 2023
"Is always a plesure make bussines with all of you guys thank to make our life easy...thus is Karen Ramos your new customer"
"Thanks Karen! I’m glad I could help!"
Aijah Chappell
November 22, 2023
"Awesome agent. Thanks for your help."
"Thanks for the review! Let me know if I can help with anything else in the future."
Bridgette Roberts
June 15, 2023
"Love this agency. They saved me so much money from what I was paying at Geico."
"Thank you for the wonderful review recognizing our agency, Bridgette! It is our pleasure to be able to assist you with any of your insurance questions or needs! We strive to always provide you with the insurance you need at a value you deserve and great customer care! "
Chrissy Burley
May 16, 2023
"Josh and his team are incredible. I tell all my family and friends to not go anywhere else for all of their personal and business insurance needs. Outstanding customer service at this office."
"Thank you so much Chrissy! We appreciate you and are always here to help. "
Chacko Thomas
February 10, 2023
"Josh is the best. Outstanding customer service and turnaround. I highly recommend Josh for all of your insurance needs."
"Thank you for the wonderful review. Josh always goes the extra mile to assist you with any of your insurance questions or needs. We truly appreciate your kind words recognizing Josh's efforts and for recommending his services to others. It is a wonderful compliment to us all."
Allison Worsham
December 14, 2022
"Great office and great staff! Always willing to go above and beyond to help people out"
"Thank you for taking the time to share your great feedback, Allison! We strive to go the extra mile to provide you with the customer care that you deserve and look forward to doing so for many years to come! "
Lori Yancey
February 2, 2022
"If I could add more stars I would! Best agent in the state of Georgia by far! We have a lot of policies with him and we are very pleased with how we are treated and his commitment to making us happy customers! Thank you Josh for all that you do!"
"Thank you so much for taking the time to leave us such a wonderful review, Lori! We strive to go the extra mile to provide you with the customer care that you deserve and your kind words make our day! We are honored to have earned your business and we look forward to assisting you with any of your insurance questions or needs for many years to come!"
B. G.
July 8, 2021
"Very professional. Ken was awesome."
"We appreciate your kind words. Especially when it compliments my staff! Thank you for giving us 5 Stars!!"
Shannon Minore
December 12, 2020
"Best decision ever to go with Josh Minore State Farm! Truly amazing agent."
"Thank you so much for this wonderful review, Shannon! We strive to provide you with great customer care and we appreciate you recognizing our efforts. It is our pleasure to be able to assist you and we look forward to assisting you with your insurance needs for years to come!"
Lindy Minore
December 12, 2020
"Amazing agent with excellent customer service and low rates. Can’t go wrong with Josh Minore State Farm!"
"Thank you for the 5 star review, Lindy! We all strive to provide you with excellent customer service and we appreciate you recognizing our efforts to provide you with the insurance you need at a value you deserve! Never hesitate to contact us we are here to help protect you and bring you peace of mind!"
Olumide Adeleke
August 31, 2020
"This's one guy have been with in all insurance policies, and he has always been professional about is dealings. In a nutshell Josh Minore has been a wonderful insurer to me. Big up J. the sky they say is the limit but I know your limit is beyond."
"Thank you so much, Olumide! What a great review! I am honored to have earned your business and am always here to help you with any of your insurance needs!"
Stacie Zeman
July 23, 2020
"Josh has been our agent for almost two years now and we have had such a wonderful experience! He is always available to help with any questions we may have in a quick and responsive manner. We have had a few different agents over the years and he is by far the best we have ever worked with. He takes the time to understand your needs and then gets you exactly what you need! He is all about his customers and we love that! Thanks for being the best Josh!!"
"We appreciate your kind words. Especially when it compliments my staff! Thank you for giving us 5 Stars!!"
Jose Perez
July 6, 2020
"Amazing customer service. Great rates. And a team who's there when you need them, what more could I ask for. Going to recommend everyone I know to come here."
"Thanks Jose! We appreciate you and the review!"
Maria Rainey
July 5, 2020
"Best personal and professional service we’ve ever had! Keeps us informed and updated very often, and always available for consultations. Wouldn’t have any other agent."
"As always, never hesitate to contact us with any questions regarding your insurance policies. Thank you so much for your kind words. We pride ourselves in educating our clients in all aspects of insurance, as we believe to the most important aspect of our job. We're honored to have earned your business."
Shea Evans
July 4, 2020
"I can’t say enough great things about Josh Minore and his team. He’s very professional and willing to go the extra mile. I couldn’t ask for a better agent."
"As always, never hesitate to contact us with any questions regarding your insurance policies. Thank you so much for your kind words. We pride ourselves in educating our clients in all aspects of insurance, as we believe to the most important aspect of our job. We're honored to have earned your business."